Overview
Fynn offers comprehensive email delivery tracking, allowing you to view the status of every email sent. You can see whether emails were successfully delivered, opened, or if there were problems with delivery.
Global Email Overview
In addition to the per-customer view, Fynn provides a tenant-wide email overview where all sent emails can be viewed centrally — regardless of the customer.Open the Global List
Search and Filter Emails
The global email list supports the following filters:
- Date range: Filter by send date
- Status: Filter by delivery status (Delivered, Pending, Bounced, Failed, etc.)
- Subject: Full-text search on email subject
- Recipient: Search by recipient email address
- Customer: Restrict to a specific customer
Cross-Organization View
If a customer is part of an organization hierarchy, the email list can also display all emails of associated child customers. Enable the Include parent customer option when filtering by customer.Email Tab in Customer Section
In the customer section, you will find a dedicated “Emails” tab that chronologically lists all emails sent to the customer.View Email List
Open Customer Section
Navigate to a customer in the customer overview and select the desired customer.
Understanding Email Status
Each email has a status that indicates the current delivery state. The status badges are color-coded so you can see at a glance whether everything is fine.Status Badges
Pending
The email has been queued but has not yet been sent.
Delivered
The email was successfully delivered to the recipient’s email server.
Opened
The recipient opened the email. For multiple opens, the count is displayed.
Bounced
The email could not be delivered (e.g., invalid email address or full mailbox).
Failed
Sending the email failed (e.g., server error).
Custom SMTP
The email was sent via a custom SMTP server. Detailed status tracking is not available.
The “Custom SMTP” status appears when emails are sent via a custom SMTP server. In this case, detailed status tracking (opens, bounces, etc.) is not possible because the SMTP server does not send webhooks.
View Email Details
For each email, you can view detailed information, including the complete email content and delivery history.
View Email Information
In the detail view, you will find:
- Subject: Complete email subject
- Status: Current delivery status with badge
- Delivery Method: Whether the email was sent via Fynn or a custom SMTP server
- From/To: Sender and all recipients
- Sent at: Time of sending
- Delivered at: Time of delivery (if available)
- Opened at: Time of first open (if available)
Status for Multiple Recipients
When an email is sent to multiple recipients, a separate status is tracked for each recipient.Per-Recipient Status
Open Email with Multiple Recipients
Open the detail view of an email that was sent to multiple recipients.
View Status per Recipient
In the detail view, you will find a section “Status per Recipient” that shows the individual status for each recipient.
The overall email status always shows the “worst” status. For example, if an email was sent to three recipients and one bounced, the overall status shows “Bounced”, even if the other two were successfully delivered.
Delivery History
The delivery history chronologically displays all important events in an email’s lifecycle.Available Events
- Sent: Email was handed over to the email server
- Delivered: Email was successfully delivered
- Opened: Recipient opened the email
- Clicked: Recipient clicked on a link in the email
- Bounced: Email could not be delivered
- Failed: Sending failed
Email Delivery via Fynn
Fynn offers two ways to send emails, which provide different status tracking capabilities.Email Delivery via Fynn (Recommended)
When emails are sent via Fynn, comprehensive status tracking is available:- Detailed status tracking (Delivered, Opened, Clicked, Bounced)
- Real-time updates via webhooks
- Per-recipient status for multiple recipients
- Complete delivery history
Emails are sent via Fynn by default if no custom SMTP configuration is present.
Email Delivery via Custom SMTP Server
If you have configured a custom SMTP server, emails are sent via that server:- Basic status tracking (only send success/failure)
- No detailed status tracking (no opens, bounces, etc.)
- Status is displayed as “Custom SMTP”
Frequently Asked Questions
Why don't I see a status for an email?
Why don't I see a status for an email?
If an email was just sent, it may take a few seconds for the status to update. For emails sent via Custom SMTP, only a basic status is available.
What does 'Custom SMTP (no detailed status tracking)' mean?
What does 'Custom SMTP (no detailed status tracking)' mean?
This status appears when emails are sent via a custom SMTP server. In this case, Fynn cannot provide detailed information about opens, bounces, or clicks because the SMTP server does not send webhooks.
Why does the status show 'Bounced' even though the email was delivered?
Why does the status show 'Bounced' even though the email was delivered?
If an email was sent to multiple recipients and at least one bounced, the overall status shows “Bounced”. In the detail view, you can see the status per recipient.
How is the status updated?
How is the status updated?
For emails sent via Fynn, status updates are automatically updated in real-time. You don’t need to refresh the page to see the latest status information.
Can I see who opened an email?
Can I see who opened an email?
Yes, for emails with multiple recipients, you can see in the detail view which recipient opened the email. The open events are marked with the corresponding recipient in the delivery history.