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In Fynn, subscriptions can be paused, temporarily stopping the billing.Pausing subscriptions allows customers to temporarily save costs when they are not using the service. It is also a good way to retain customers who temporarily no longer need the service but do not want to cancel.

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Resume Subscription

Subscriptions can be resumed at any time. When reactivating the subscription, you have the option to specify whether all billing cycles due since the pause should be billed or whether they should be ignored and a new billing date should be selected.
1

Open Subscription

Go to Subscriptions and open the desired subscription.
2

Resume Subscription

Click Resume in the menu at the top right and select the desired option.
Resume subscription
Options:
  • Resume Billing - All outstanding billing cycles since the pause are billed immediately, and the billing date proceeds as usual.
  • Ignore Previous Billing - The outstanding billing cycles since the pause are ignored, and the billing date is set according to the “New Start Date”.
An example for both options can be found below.
3

Confirm

Click Resume Billing to complete the reactivation. The subscription will then be resumed and billing will proceed accordingly.

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Example

TimeDescription
Billing Cycle 101/01/2023 - 01/31/2023
Billing Cycle 202/01/2023 - 02/28/2023
Billing Cycle 303/01/2023 - 03/31/2023
PauseThe subscription is paused on 01/15/2023, after the first billing cycle was fully completed.
ReactivationThe subscription is resumed on 04/15/2023.
Reactivation - Resume Billing2 billing cycles are billed: 02/01/2023 - 02/28/2023 and 03/01/2023 - 03/31/2023. The next billing date is set to 04/01/2023.
Reactivation - Ignore Previous BillingThe new billing date is set to 04/01/2023. Thus, the outstanding billing cycles since the pause are ignored and billing starts with the cycle 04/01/2023 - 04/30/2023, 05/01/2023 - 05/31/2023, etc.