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Overview

Payment methods are the foundation for automated billing. Fynn supports various payment methods:

SEPA Direct Debit

Automatic debit via SEPA mandate. Supported by EBICS and Stripe.

Credit Card

Visa, Mastercard, American Express, and more. PCI-compliant via Stripe.

PayPal

Popular payment method for online purchases. One PayPal account per customer.

Bank Transfer

For manual payments. No automatic debit.

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Add Payment Method

1

Open Customer Details

Navigate to Customers and select the customer for whom you want to add a payment method.Switch to the Master Data tab.
2

Add Payment Method

Click + Add in the Payment Methods section and select the desired type:
Capture a SEPA mandate directly in Fynn:
  • IBAN: The customer’s bank details
  • Account Holder: Name of the account holder
  • Mandate Reference: Automatically generated or manually entered
  • Signature Date: Date of mandate signature
The SEPA mandate is stored digitally and can be viewed at any time.
Credit cards and SEPA direct debits can be added via Stripe.The customer receives a secure link to enter their payment details.
Connect the customer’s PayPal account.
Only one PayPal account can be stored per customer.
3

Set as Default

After adding, you can mark the payment method as Default.The default payment method is automatically used for new subscriptions and invoices.

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Remove Payment Method

Removing a payment method can affect existing subscriptions. Fynn guides you through all necessary steps.

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Remove Default Payment Method

If you remove the current default payment method, you must select a new default payment method:
Select New Default Payment Method
1

Select New Default

Choose one of the remaining payment methods as the new default payment method.
2

Confirm

After selection, the new default payment method becomes active immediately.All subscriptions that use the “Customer’s Default Payment Method” will automatically use the new payment method.

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Payment Method with Subscriptions

If subscriptions explicitly use this payment method, you must decide where to migrate the subscriptions:
Migrate Subscriptions

Default Payment Method

The subscriptions will be switched to the customer’s default payment method.
This is the recommended option, as future changes to the default payment method will be automatically adopted.
The subscriptions will be switched to a specific other payment method.This remains permanently assigned until manually changed.

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Change Default Payment Method

1

Open Master Data

Navigate to Customers -> Select customer -> Master Data tab.
2

Set as Default

Click on the radio button icon next to the desired payment method to mark it as default.
Set as Default

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SEPA Mandates

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View Mandate

For SEPA payment methods, you can view the stored mandate at any time:
1

SEPA Mandate Badge

Click on the SEPA Mandate badge for the corresponding payment method.
2

Mandate Details

A popover shows all relevant information:
  • Mandate reference
  • Creditor ID
  • IBAN (masked)
  • Account holder
  • Signature date
  • Mandate type (One-time/Recurring)

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SEPA Errors

For failed SEPA direct debits, the payment method is handled according to the error type:
Error TypeAction
Mandate Problem (MD01, MD02, etc.)Payment method is deactivated
Account Problem (AC01, AC04, etc.)Payment method is deactivated
Temporary (AM04, AM05, etc.)Automatic retry is scheduled
Regulatory (AG01, RR01, etc.)Manual review required
For deactivated payment methods, the customer automatically receives a notification with a link to add a new payment method.

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Frequently Asked Questions

No, removed payment methods are deactivated and cannot be restored.The customer must add a new payment method.
When removing, you will be prompted to migrate the subscriptions to another payment method or to the default payment method.There is no interruption to billing.
Yes, a customer can have any number of payment methods.Exception: Only one PayPal account is possible per customer.