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Add Payment

When a customer pays an invoice, you can manually add the payment in Fynn to update the invoice status. This is relevant, for example, when bank transfers have been made or payments have been recorded in an external system.
1

Open Invoice

Navigate to the desired invoice in the invoice overview
2

Add Payment

Click on Add Payment
3

Enter Payment Details

Enter the payment details and confirm with Save.If the amount matches the invoice, the invoice is automatically set to Paid. If notification settings are enabled, the customer will be informed about the payment receipt and the updated invoice status.
Add Payment

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Retry Payment

If a payment has failed, you can retry it. A new or existing payment method can be used. After changing the payment method, the outstanding amount will automatically be collected via the new payment method.
1

Open Invoice

Navigate to the desired invoice in the invoice overview
2

Retry Payment

Click on Actions > Change Payment Method. Select a new payment method and confirm with Settle Outstanding Amount.The new payment method will automatically be used for the outstanding payment.
Change Payment Method

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Payment Provider Fees

Payments through integrated payment providers may incur fees. These are transparently displayed in the invoice detail view:
  1. Open the invoice
  2. Scroll to the “Payments” section
  3. The fees are shown individually per payment