If a subscription was billed with the wrong configuration or at the wrong time, you can cancel the invoice and then reset the billing of the affected items to a date of your choice. From that day on the items are billed normally again.
Requirements
- The item is not terminated. Every other item can be reset.
- The item is not usage-based. Items with metered usage cannot be reset.
- All invoices covering a period from the selected date onwards are fully cancelled. As long as one of these invoices is still open, the reset is rejected with an error message.
The reset is a pure state change: it does not create a credit note, does not cancel any documents and does not move any money. You cancel or credit documents manually in a separate step.
Reset billing
- Open the subscription and select Reset billing in the action menu.
- Select the date from which billing should resume.
- Select the items that should be reset.
- Confirm with Reset billing.
The selected items then count as not billed up to the selected date. The next billing run creates a new invoice whose service period starts on the selected date.
What happens on reset?
- The billing state of the selected items is set to the selected date. The date is interpreted in your organisation’s timezone.
- The old billing run of the cancelled invoice no longer blocks re-billing but is kept for traceability.
- If an item has no valid billing history left, the revenue recognition (MRR) of the item is moved to the new date as well. Periods that were billed correctly remain untouched.
- The reset is recorded as an activity on the subscription.
Typical real-world flow: a subscription was billed too early by mistake. Cancel the invoice, reset the billing of the items to the intended start date, and the next billing run automatically creates the correct invoice.
